Shipping

• Please refer to our Shipping Rates for detailed information.
• Shipping costs are calculated at checkout, prior to payment.
• We ship within the UAE using premium courier services. Delivery timelines vary depending on product availability.
• For certain products or larger-volume orders, delivery times may vary. Any specific details will be clearly noted on the product page.
• If you notice any damage to the package upon delivery, please contact us within 48 hours of receipt so we can assist you promptly.

Processing Time & Pre-Order Items

• Processing times for pre-order items may vary. Estimated timelines are indicative and may change due to supplier availability or international transport conditions.
• If a product is available for pre-order, this information will be clearly displayed on the product page prior to purchase.
• We will keep you informed and update your order status as new information becomes available.

Returns

• Please refer to our Return Policy for full details.
• We accept returns for most products, provided they are in new, unused condition and returned in their original packaging.
• Certain categories — including custom-made items, samples, made-to-order products, or clearance items — may be excluded from returns. Where applicable, this will be clearly stated on the product page.
• To initiate a return, please contact us via email and our team will guide you through the process.
• All products are carefully inspected prior to shipment. If you discover any defects or damage, please notify us within 48 hours of delivery and our team will provide an appropriate solution.

Contact

For any questions regarding shipping, returns, or order status, please contact us at:
support@sakaiacollection.ae